At Heeral Wah India Spices, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy for information on returns, exchanges, and refunds.

1. Returns

Due to the perishable nature of our products, we accept returns under the following conditions:

Damaged or Defective Products: If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery to arrange a return or exchange. Include your order number, photos of the damaged product, and any other relevant details in your communication.
Non-Perishable Items: For non-perishable items (e.g., packaging accessories or non-food merchandise), you may return the item within 7 days of receiving it, provided it is unused and in its original condition.

Please note: We do not accept returns for perishable items due to health and safety concerns unless the product is damaged or incorrect.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The product must be unused, unopened, and in its original packaging (for non-perishable items).
A valid receipt or proof of purchase must be provided.
Returns must be initiated within the timeframes mentioned above.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please Note:

Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged product).
If you paid by credit/debit card, it may take additional time for the refund to appear on your statement, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 48 hours of delivery, and we will guide you through the process.

5. Non-Refundable Items

The following items are non-refundable:

Perishable goods (such as spices, food products) unless they are damaged or defective upon arrival.
Products purchased on clearance or marked as non-returnable at the time of purchase.

6. Return Shipping Costs

For returns due to damaged or defective products, Heeral Wah India Spices will cover the return shipping cost.
For returns due to personal preferences (e.g., incorrect choice, change of mind), the customer is responsible for covering the return shipping costs.